Where can I get my order?
You can get your order at either the address you choose (your home, at your work, except a PO box) or at any of our sitamurt/ stores.
Can the delivery country be different from the purchase country?
The answer is no. The delivery country must be always the same as the purchase country.
How long will it take for my order to arrive?
The deadlines are subjected to the type of delivery you choose:
· If you have requested to pick up your order at any of our stores, the deadline will go from the same day of purchase until a maximum of 2 working days.
· If you have requested a delivery by Courier, the deadline will be 1 or 2 working days. The orders placed before 4 pm of a working day, will be delivered the following working day. The orders placed from 4 pm onward, will be delivered after 1 or 2 working days.
How much does a delivery cost?
Deliveries at any of our sitamurt/ stores are free.
The cost of deliveries by Courier is 4,90€ for Spain and Portugal and 8,90 for the Balearic Islands and rest of Europe.
Can I track my order?
Yes, you will be able to track the status of your order by logging in to your account, under the “Placed orders” section.
Which is the process of delivery at a given address?
If you have chosen to be delivered at any given address, we will send you an e-mail with a tracking number by the moment the order is sent out of our warehouse. Afterwards the transport company will inform you by SMS or e-mail about the delivery of your order.
How does the pick-up at our stores work?
If you have chosen this option, you will be advised by e-mail whenever the order is ready to be collected (you will have 10 days to pick it up). To be able to collect your order, you must present the confirmation of order you got by email and the ID card of the person that picks up the order.