EXCHANGES AND RETURNS

The return period is 30 days from the date of shipment confirmation. Returns with home collection have an associated cost of 4.90€ for national pick-ups and 8.90€ for international pick-ups.

Methods of return

Return in shop /

Free of charge

1. Prepare returns:

Go to any Sita Murt/ shop with the articles you want to exchange or return. Don't forget to bring the return form you received with your order. Once the return has been processed, you will receive an e-mail confirming acceptance of the return.

2. Refund:

We will then proceed to make the refund using the same payment method with which the purchase was made. The time elapsed until you receive the amount in your account will depend on your bank.

Return with home pick-up /

Returns with home pick-up have an associated cost:

Spain and Balearic Islands: 4,90€.

International: 8,90€

1. Request a refund

You can request your return by accessing the "Returns and exchanges" section of your user area. All you have to do is select the items you wish to return and prepare them in their original packaging. It will be essential to attach the delivery note together with the garments to be returned.

2. Contact the courier company

Once the request has been accepted, you will receive an email so that you can contact the courier company and arrange a pick-up date. Remember to check the "junk mail" folder in your mailbox or contact us in case you have not received the email.

3. Refund

Once we receive the package and if it meets the conditions of return, you will receive an email accepting the return. We will then proceed to make the refund using the same payment method with which the purchase was made. The time until you receive the amount in your account will depend on your bank.

Conditions /

You have 30 days to make a return. 
Items must be in their original condition.
You have to make the return in the same country where you made the purchase.

CHANGES

Exchanges can only be made for online purchases in physical Sita Murt/ shops and only for items of the same value. To make an exchange under these conditions you have a period of 15 days from the time of order confirmation.

To exchange an item purchased online, with the exception of the conditions mentioned above, you must make a return and make a new purchase.

If you request home pick-up, the transport costs will be deducted from the amount of your refund (4.90€ for national returns or 8.90€ for international returns).